Serving Metro Vancouver & the Fraser Valley · Since 1999 info@heatland.caEmergency Service

Heat pumps are most efficient when operated with stable thermostat settings rather than wide temperature setbacks — a key difference from furnaces that many Greater Vancouver homeowners miss when switching to a heat pump.

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HeatLand Heating & Cooling installs and services heat pumps across Greater Vancouver.

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What This Means

Because heat pumps move heat rather than generate it, they are very efficient when running steadily at moderate output. Large temperature setbacks force the heat pump to recover from a cold condition, often engaging the less-efficient backup electric heat strips. Smaller setbacks result in better overall efficiency.

Common Causes

  • Incorrect thermostat type — standard furnace thermostats may not communicate correctly with heat pumps and can cause the backup heat strips to run unnecessarily
  • Large overnight setbacks in cold weather — heat pump cannot recover quickly enough without engaging backup heat
  • Emergency heat mode left on — bypasses the efficient heat pump and runs backup heat strips only
  • Fan set to ON instead of AUTO — indoor fan runs continuously even when not heating or cooling

What Homeowners Can Check Safely

  • Confirm your thermostat is compatible with heat pumps and has a heat pump mode setting
  • Set overnight setback to no more than 2 to 4 degrees — larger setbacks in cold weather cause backup heat to engage
  • Never leave the system in EMERGENCY HEAT mode for daily operation — this bypasses the heat pump entirely

When to Call a Licensed Technician

Heat pumps contain refrigerant under pressure, electrical components at line voltage, and control systems that require specialized diagnostic tools. Do not open refrigerant circuits, bypass safety switches, or attempt to recharge refrigerant without proper certification.

  • Smart thermostat installation and programming optimized for heat pump operation
  • Thermostat wiring inspection to confirm the O/B wire (reversing valve control) is connected and set correctly
  • Aux heat lockout temperature programming — prevents backup heat from engaging above a set outdoor temperature (typically 0 to minus 5 degrees Celsius)

Frequently Asked Questions

What is the difference between AUX heat and EMERGENCY heat on a heat pump thermostat?

AUX heat (auxiliary heat) automatically supplements the heat pump when it cannot keep up with demand on its own — it turns on automatically and turns off as soon as the heat pump can handle the load. EMERGENCY heat bypasses the heat pump entirely and runs backup heat strips as the only heat source. Emergency heat should only be used if the heat pump itself has failed and needs repair.

Should I use a setback schedule on my heat pump?

Modest setbacks of 2 to 4 degrees during sleeping hours or away periods are still beneficial. Setbacks of 6 to 10 degrees common with furnace schedules are inefficient with heat pumps because the recovery period engages backup heat. Smart thermostats designed for heat pumps automatically manage this recovery to minimize backup heat use.

HeatLand services and installs heat pumps throughout Greater Vancouver. Call for expert diagnosis.

Call (604) 330-3812 Book a Heat Pump Check
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