This Privacy Policy explains how HeatLand Heating & Air Conditioning collects, uses and protects the personal information you provide when you contact us or use this website.
Information we collect
We collect the information you choose to give us so that we can respond to your enquiry and provide service. This typically includes your name, phone number, email address, service address and a description of the work you need. When you browse the site, standard analytics and cookies may also collect non-identifying information such as pages visited and general location, which helps us understand how the site is used.
How we use your information
We use your information only to respond to your request, schedule and provide HVAC service, follow up about that service, and improve our website. We do not sell your personal information.
Sharing
We share information only as needed to provide service, for example with team members assigned to your job, or with trusted service providers that help us operate the website and communicate with you. Those providers are expected to handle your information responsibly. We may also disclose information where required by law.
Cookies and analytics
This website may use cookies and third-party analytics to understand traffic and improve the experience. You can control or disable cookies through your browser settings; some site features may work differently if you do.
Data retention and security
We keep personal information only as long as needed for the purposes above or as required by law, and we take reasonable steps to protect it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal requirements. Contact us using the details below.
Updates
We may update this policy from time to time. The version published on this page is the current one.
Questions about this page? Call (604) 330-3812 or email info@heatland.ca.